Support & Service
Product Support
MOX Group provides all of our clients with technical and maintenance support for each of our products. In addition, MOX Group offers full warranty service, various service agreement options, maintenance, and troubleshooting services to meet your particular needs. To further maximize your investment, we also provide training classes designed specifically for you and led by a team of trained application specialists. All of this is provided to you, our client, by a support team located across the globe and within your time zone.
Regional Support
With a post-sales service and support team located across the globe, we ensure that you our customers have a local qualified MOX Group representative close at hand and in your time zone. These individuals are available via phone, email or if needed, in person for consultation and helpful advice, providing a step-by-step solution to your question. For regional support close to you, please contact us。
Service Agreements
Extending your MOX Group warranty coverage ensures you continued immediate response beyond the initial warranty period.
Service agreements are designed to give you the flexibility to meet your budget, administrative and installation needs with an emphasis on optimal equipment maintenance. Maybe you only want a one-time operational inspection and check, or you would prefer a plan that covers all your needs including regular on-site service calls and immediate product like for like replacement in the rare incidence of a product fault.
Agreements can be on a yearly basis or extended over several years with additional savings plus simplified budgetary and administrative planning.
Information
Please contact your regional office for up to date service agreement options and pricing information. Be sure to ask for pricing and payment options, plus our multi-year discount program.